Support

Common fixes

Rewrite asks about AI. AI is optional. Tap Allow to let DeepSeek draft lines, or choose Not now and type your own. Use AI in Settings switches it on or off at any time.

Rewrite says it is not available. Check your connection and try again, or type your lines. A failed rewrite never changes the scripts already in your library.

The draft is too long for my time box. Tap Change and turn on Shorter sentences or Slower pace, or pick a shorter target and rewrite again.

Listen is silent. Turn up the volume, check the ring/silent switch, and make sure an English (US) voice is available on your iPhone.

The prompter is too fast or too slow. Adjust Default scroll speed in Settings, or the Scroll speed slider on the script's prompter controls.

Backdrop or snapshot does not work. Allow Photos or Camera access in iOS Settings > Privacy & Security. Copy cue card works without either.

Practice mic will not turn on. Allow microphone access in iOS Settings. Speakroll does not record your voice either way.

What to include

• your iPhone model and iOS version;
• the Speakroll version from the App Store;
• what you tapped and what you expected.

Please do not send the script itself unless it helps explain the problem, and never send passwords or private details.

Purchases and refunds

Speakroll has no in-app purchases. For anything about App Store downloads, contact Apple.

Lost scripts

Scripts are kept only on your iPhone. If the app is deleted or the device is reset, we have no copy and cannot recover them.

What we cannot help with

We cannot edit or fact-check your scripts, give media, legal or presentation coaching, or answer for DeepSeek's service, App Store accounts or other apps.

Contact

cueline@speakroll.app